Our Responsibilities To You:

Your Responsibilities To Us:

·       Names:
The Administrative Staff will wear name badges.   
The Doctors’ and Nurses’ Consulting  Rooms will have name plates on the doors.

·       Appointments:                
An appointment system operates.  
If there is an anticipated delay of 30 minutes running time, you will be kept informed.

Please let us know as soon as possible if you are unable to keep your appointment.
Please attend promptly for your appointment.

·       Access:         
We will endeavour to meet the requirements that you state for an appointment.
Routine appointments can be made a month in advance.  If made early, you will have an opportunity to choose the Doctor and time.
You will have access to a Doctor on the same day, if you feel the medical need requires you are seen that day.  
You may request a home visit, if you are too ill to attend the Surgery.

Please assess how soon you may need access to a Doctor.
Please make return appointments well in advance of the date you need to attend.
As resources are limited, please do not request a consultation on the same day, unless you feel that you do need to be seen.
You will be requested to give information to the Reception Staff.  Please comply with this, to enable the Doctor to assess the urgency.

·       Telephone:
We try to answer the telephone promptly.  
Doctors may be contacted via their nominated Receptionist, who will pass on information.

·       Test Results:
If authorised by the Doctor, results will be given out over the telephone, after mid-day.

·       Repeat Medication:
Repeat prescriptions may be ordered in writing or by telephone.
Repeat prescriptions may also be requested by letter and will be returned by post, providing a stamped, addressed envelope is enclosed. Information

·       Information:
The Practice Leaflet contains complete information about the Practice.

·       Health Promotion:               
 The Practice will offer patients advice and information on  steps they can take to promote  good health and avoid illness; self help information, for the treatment of minor ailments.

Remember, you are responsible for your own health and the health of your children.

 We will give you our professional help and advice-please act upon it.

·       Health Records:
You have the right to see your health records after November 1991, subject to any limitations in the law.  These will be kept confidential at all times.

·       Complaints:
The Practice will accept complaints in writing, in person and by telephone.  
Our aim is to investigate the complaint and contact you with some information/explanation within 2 days.

·       Premises:
The Practice has disabled access and parking.  
A play area is designated in the waiting area.

THE PRACTICE RESERVES THE RIGHT TO AMEND THE ABOVE, AS STANDARDS ARE ALTERED/IMPROVED